Terms and Conditions

Legal owner:

Ezee Trading ApS
Hoerskaetten 10
2630 Taastrup
Denmark
VAT-/company no.: DK36938110

Please use our contact formular for customer inquiries

Restrictions

You must be 21 years of age or older, and possess a valid credit card in order to purchase products from this website. Ezee Trading ApS reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is or is purchasing products on behalf of a minor.

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers or traders.

Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;
Trader means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.

2. Contractual partner, formation of contract

The purchase contract is concluded with Ezee Trading Aps.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation, and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by completing the payment button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your payment you will immediately receive a confirmation via e-mail.

3. Contract language, Saving of the contract text

The language available for concluding the contract is English. We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. Delivery conditions

Due to recent regulatory changes regarding the transportation of e-Cigarettes, Ezee Trading will change the way of shipping to the US from today and until further notice.

We can now only ship with normal post to the US. This also gives limitations in regards to shipping batteries, so we have to devide all orders on disposable to more envelopes with maximum 2 Ezee disposable in each. There do we have to limit each order on Ezee disposable to maximum 10 and therefore fix delivery fee.
Currently are USPS delivery only 7-12 working days to the US, but this is of course depending on the impact from the corona-crisis.

All other products are with no maximum.

USA:
Orders below $79.99 - shipping with normal post: $14.95 (except disposable)
Orders between $80.00 and $119.99 - shipping with normal post: $4.95 (except disposable)
Orders abowe $120.00: free shipping with normal post.
Option for express shipping no longer available to the US.

Canada, Europe:
Orders below $79.99 - shipping: $14.95
Orders between $80.00 and $119.99 - shipping : $4.95
Orders abowe $120.00: free shipping.
Option for express shipping: $12.95.

All other countries:
Orders below $79.99 - shipping : $24.95
Orders between $80.00 and $149.99 - shipping : : $14.95
Orders abowe $150.00 - shipping : $4.95
Option for express shipping: $12.95.

Some countries may not be supported, but please contact us if so, to arrange a shipping price.

Shipping with couriers: 
We use DHL/UPS when available. There are restrictions on shipping batteries to some countries, which means your order might be shipped with courier and normal post. If shipping not possible, your order will be cancel and your payment refunded. 
Delivery time USA and Canada: 3 to 6 working days.
Delivery time Australia: 6 to 9 working days.
Delivery time Israel: 4 to 5 working days.
Delivery time Japan: 4 to 5 working days.
Delivery time Europe: 2 to 4 working days.
Delivery time all other countries: 3 to 8 working days.

Express shipping: 
Delivery time USA and Canada: 1 to 4 working days.
Delivery time Australia: 3 to 6 working days.
Delivery time Israel: 2 to 4 working days.
Delivery time Japan: 2 to 4 working days.
Delivery time Europe: 1 to 2 working days.
Delivery time all other countries: 1 to 4 working days.

All delivery times are estimated and depending on destinations, with the caveat of delays caused by the global corona-crises. We will let you know in advance if there are any problems shipping to your country.

Please read our shipping page for more info.

5. Payment

VAT and other taxes:
If you are ordering from outside the EU, you might have local duties, taxes and other. As a buyer from outside the EU you are responsible for the import as a private person or company and payment of duties, taxes and other. Paperwork in this regards will be done by the currier. Returned orders due to unpaid fees, taxes, duties or import registration, will the buyer be charged the actual costs for delivery and return.

Cash in advance

We must receive payment in advance before your order can be processed and the goods can be dispatched.

Credit Card

With the submission of the order, you are sending  your credit card details at the same time to the payment provider. After your identification as the legal cardholder, your credit card company will initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.  We do NOT receive, hold or store your cc details.

6. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

7. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.

8. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.                     

To exercise the right to cancel, you must inform us Ezee Trading ApS, Hoerskaetten 10, 2630 Taastrup, Denmark, (questions@ezee-e.com) of your decision to cancel this contract by a clear statement why you wish to cancel.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, if the order has not been shipped yet.

If you cancel this contract after the order is shipped to you, we will reimburse to you all payments except from the costs of delivery. You will have to bear the direct cost of returning the goods.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than;

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

VAT and other taxes: If you are ordering from outside the EU, you might have local duties, taxes and other. As a buyer from outside the EU you are responsible for the import as a private person or company and payment of duties, taxes and other. Paperwork in this regards will be done by the currier. Returned orders due to unpaid fees, taxes, duties or import registration, will the buyer be charged the actual costs for delivery and return.

10. Online dispute resolution

Post Brexit the European Commission platform for online dispute resolution (ODR) is not available for UK citizens dealing with a UK company.  We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is:  Citizens Advice Service.   3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Phone  0800 144 8848

The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. All online retailers and traders in EU, Iceland, Liechtenstein or Norway are obliged to provide an easily accessible link to the ODR platform and an e-mail address for the ODR platform to contact you.

ec.europa.eu/consumers/odr