Terms and conditions when ordering at Ezee e-cigarettes

The below terms apply to Ezee Trading ApS whose registered address is Hoerskaetten 10, 2630 Taastrup, Denmark
VAT-/company no.: DK36938110 
Contact: info@ezee-e.dk

Restrictions
You must be 21 years of age or older, and possess a valid credit card in order to purchase products from this website.

Shipping,, and

USA:
Orders below $49.95: standard shipping: $4.49. 
Orders above $49.95: free standard shipping.
Orders above $120.00: free express shipping (UPS/DHL).
Option for express shipping (UPS/DHL) for orders below $120: $12.95.

All other countries:
Orders below $99.95: standard shipping: $15.95.
Orders above $99.95: free standard shipping.
Orders above $120.00: free express shipping (UPS/DHL) when available.
Option for express shipping (UPS/DHL): $12.95.

Standard shipping: We use tracked national mail service when available. 
Delivery time USA and Canada: 8 to 12 working days.
Delivery time Australia: 14 to 21 working days.
Delivery time Israel: 4 to 6 working days.
Delivery time Japan: 4 to 6 working days.
Delivery time Europe: 2 to 6 working days.
Delivery time all other countries: 3 to 12 working days.

Express shipping: We use DHL or UPS depending on destination. 
Delivery time USA and Canada: 1 to 4 working days.
Delivery time Australia: 5 to 12 working days.
Delivery time Israel: 2 to 4 working days.
Delivery time Japan: 2 to 4 working days.
Delivery time Europe: 1 to 2 working days.
Delivery time all other countries: 2 to 8 working days.

All delivery times are estimated and depending on destinations, with the caveat of delays caused by the global corona-crises.

Please read our shipping page for more info.

Availibility

If your order are returned to us due to not picked up at the access point, not delivered after 2 attempts, incorrect address, returned due to unpaid or taxes/other or other similar reasons or if you refuse the delivery, we will charge the costs for delivery and return. So check your order details and keep an eye on the tracking.

Ezee Trading ApS reserves the right to cancel an order at any time prior to dispatch. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Ezee Trading ApS within 7 working days of delivery confirming in writing if the goods are damaged or do not comply with any of the contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Returns

If you regret your order this can be returned to us within 2 weeks. We do only accept unopened and unused products in return. If you want to return you order simply just write to us here for further arrangement.  Remark that no matter the delivery method to you, all products has to be returned to Ezee Products ApS, Hoerskaetten 10, 2630 Taastrup, Denmark. We keep the right to deduct the refunded amount with our actual costs for shipping to you.

You cannot cancel your order after dispatch, so this has to be returned to us for refund, to the above address.

Refunds

Delivery delays may occur due to several circumstances. This doesn't entitle a refund. If you believe a order is lost in transit then please contact the courier and us for a re-shipment. We may, in our sole discretion, re-ship your order.
We consider an item lost in transit after 45 days of shipment to be entitled for a refund. If there hasn't been made a re-shipment.

VAT and other taxes:

If you are ordering from outside the EU, you might have local duties, taxes and other. As a buyer from outside the EU you are responsible for the import as a private person or company and payment of duties, taxes and other. Paperwork in this regards will be done by the currier. Returned orders due to unpaid fees, taxes, duties or import registration, will the buyer be charged the actual costs for delivery and return. 

Notice

The purchase of products from Ezee Trading ApS is governed by these terms and conditions.  These terms and conditions do not affect your statutory rights as a consumer.

Data Protection
Details of what we collect and why below:

User name and password
This is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, address and post code
Without this we won't know where to send your order or to whom. We also use post codes to quickly get your full address to save you typing it out, and in some cases to identify whether we deliver or offer services in your area. Email address - we send a confirmation of your orders via email.

Telephone numbers
If there are any problems with your order or we need to check anything, we need to be able to contact you. Phone number is also available for the courier to send delivery updates. 

Payment card number, expiry date, issue no and name of card holder
When you purchase a product or service we need these details so we can collect payment in the same way as when we take payment in a store via chip and pin. We do not store any card data.

Descriptions
The descriptions and pictures on the website are a guide to the style and look of our products.

Liability
To the extent allowed by the law, Ezee Trading ApS shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this.

Payment
We accept payment from the major credit cards, debit cards and PayPal. Name on credit card statement: Ezee Trading. Your payment will only be withdrawn once the item(s) has been shipped.

Prices
Prices quoted are in USD are inclusive any taxes from senders country. Prices are subject to alteration by Ezee Trading ApS without prior notice.

Contact us:
Please use the contact form here

Postal Address:
Products on this web site are owned and distributed by:
EZEE TRADING ApS
Hoerskaetten 10
2630 Taastrup
Denmark
VAT-/company no.: DK36938110

Quality
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Right of complaint
You have the right to complain about the products that have defects or deficiencies in the purchase and receipt. This right is valid for 2 years, but only covers material and defects in the manufacture. Failed products will be replaced. It is a requirement that the complaint is justified and that the error is not due to errors in the use of the product or anything else that could have damaged the product. However, it is noted that batteries as well as filters are consumables and wearing parts that can not be expected to last for 2 years. Therefore, these are not covered by the warranty.

Right of withdrawal
You have a 14-day right of withdrawal on our goods, provided that the item is unused and the packaging is unbroken. The deadline is calculated from the day you receive the item.

Security
Our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. We do not store any card data.

Cookies

From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as “cookies”. By showing how and when our visitors use this website, this information can help us to continue to improve our website. We will only use cookies to view information on your hard drive that was put there by a cookie from this website. The use of cookies is an industry standard and many websites use them. Cookies are stored on your computer and not on this website. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.
What is a cookie? - A cookie is a small text file that may be placed on your device when you visit our sites or receive our newsletters. When you next visit our sites the cookie allows us to distinguish you from other users.
Cookies we use and why we use them – without cookies our sites can’t operate properly. Cookies include, for example, cookies that enable you to log into secure areas. Cookies also allow us to recognize and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from cookies is aggregated which means that we cannot identify you from it.
Our sites also use cookies to provide you with enhanced and personalized features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices. Information collected by cookies cannot track your browsing activity when you leave our websites to browse other websites.
Marketing cookies record your visits to our websites, the pages you have visited and the links you have followed. We use this information to make our websites and newsletters more relevant to your interests.
Your right to refuse cookies, and what happens if you refuse them? - You can refuse cookies by activating the relevant setting on your browser. If you carry on using our websites and do not change your browser settings we will assume you consent to us using cookies as described above.

Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.

Title to Goods
Property and title in the goods shall remain with Ezee Trading ApS and shall not pass to the customer until such time as Ezee Trading ApS has received payment in full of all sums due on whatsoever account.

Copyright 2013-2019 Ezee Trading ApS - Ezee e-cigarettes