Terms and conditions when ordering at Ezee e-cigarettes

The below terms apply to Ezee Products Ltd whose registered address is Britannia House, 11 Glenthorne Road, W6 0LH London, England, Company No. 09019862

You must be eighteen (18) years of age, and possess a valid credit card to purchase our products.

Shipping, Availibility, Refunds and Returns
Due to IATA regulations we can only ship two batteries in one envelope/package with national postal service. This means that more batteries (for example our Ezee Go, Ezee Fun and Ezee starter sets), has to be shipped in more envelopes and therefore a little bit more in shipping fee. First 2 batteries are free. On the other hand: all our Ezee filters free of charge when it comes to shipping. And if you ad 2 starter sets or 2 batteries to the order, shipping will still be free. Shipping fees are calculated in the basket before check-out.

Ezee products Ltd reserves the right to cancel an order at any time prior to dispatch. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Ezee Products within 7 working days of delivery confirming in writing if the goods are damaged or do not comply with any of the contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

If your order are returned to us due to not picked up at the acces point, not delivered after 2 attempts, incorrect address, returned due to unpaid or taxes/other or other similar reasons, will be charged the costs for delivery and return fee. So check your order details and keep an eye on the tracking.

VAT and other taxes:

If you are ordering from outside the EU, you might have local duties and taxes. As a buyer from outside the EU you are responsible for the import as a private person or company and payment of taxes and duties. Paperwork in this regards will be done by the currier. Returned orders due to unpaid taxes and duties and import registration, will the buyer be charged the actual costs for delivery and return. 


The purchase of products from Ezee products Ltd is governed by these terms and conditions.  These terms and conditions do not affect your statutory rights as a consumer.

Data Protection
Details of what we collect and why below:

User name and password
This is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, address and postcode
Without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and in some cases to identify whether we deliver or offer services in your area. Email address - we send a confirmation of your orders via email.

Telephone numbers
If there are any problems with your order or we need to check anything, we need to be able to contact you.

Payment card number, expiry date, issue no and name of card holder
When you purchase a product or service we need these details so we can collect payment in the same way as when we take payment in a store via chip and pin. We do not store any card data.

The descriptions and pictures on the website are a guide to the style and look of our products.

To the extent allowed by the law, Ezee products Ltd shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this.

We accept payment from the major credit cards,  debit cards and PayPal.

Prices quoted are in USD are inclusive any taxes from senders country. Prices are subject to alteration by Ezee products Ltd without prior notice.

Contact us:
Please use the contact form here

Postal Address:
Products on this web site are owned and distributed by:
Ezee Products Ltd
Britannia House
11 Glenthorne Road
W6 0LH London, England
Company No. 09019862

All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. We do not store any card data.

Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.

Title to Goods
Property and title in the goods shall remain with Ezee products Ltd and shall not pass to the customer until such time as Ezee products Ltd has received payment in full of all sums due on whatsoever account.

Copyright 2013-2015 Ezee products Ltd.