Shipping and delivery information of Ezee e-cigarettes (updated 19th June 2020)
Please take time to read below ("PRODUCTS ON STOCK" UPDATED).
Orders below $49.95 - Standard shipping (8 to 10 working days): only $4.49.
Orders above $49.95 - free standard shipping (8 to 10 working days).
Option for express shipping (UPS/DHL) - (2-4 working days): $12.95.
Orders above $100 will normally be shipped express and free of charge.
All other countries:
Orders below $99.95 - express (UPS/DHL): $15.95.
Orders above $99.95 - express (UPS/DHL): free of charge.
We ship every weekday. Delivery time is estimated because We take precautions for the current situation with the corona-crises and riots in some countries.
NEW LOYALTY PROGRAM
Now you will get points on every purchase above $100 on our website. Each point equal $1 and can be spend on future purchases. When you reach the limit of $100 , you will of course get points for the full amount. You can see your points in you shopping cart before check-out. Remark: for collection the points you have to registrer your account with username and password, so the system automatically can calculate and keep the points for you. If you do not registrer an account, Ezee e-cigarettes can not be held responsible for your points. The loyalty program can be discontinued or changed without any notice, but the balance will remain until used.
PRODUCTS ON STOCK (UPDATED 18th June)
Some Pods are sold out and also our 12 mg Ezee Go and 0 mg Ezee Go menthol gone. We recomend our new Ezee Puff, where you also find nicotine free menthol. We do expect to have new stock for some end June and the rest start July. We do have full program in Ezee rechargeable and Ezee Puff. If you have any questions please do contact me here.
PURCHASE- AND COMMUNICATION
When you finalise and pay your order, our system will instantly send the invoice to the email address you gave when finish the order. If you do not find the invoice in your inbox, please look in your spam folder. The sender would be firstname.lastname@example.org so look for that address. We react to all incoming messages from our website and direct mail, and reply within hours, even in week-ends. (Remark that we are on Copenhagen time). This reply will come from one of our personal mails, ending on @ezee-e.dk. Again if the reply do not land in your mailbox please look in spam. It is of course always better to "white list" @ezee-e.com & @ezee-e.dk in your mail client.
We are a small company founded and based in Denmark. The Ezee e-cigarettes brand belong to us, and we do only sell in our own name. We strongly believe that it even with online business, customers should know with whom they are doing business with. And high service and personal service are important, both for buyer and seller.
My name is Jes, and I am the founder and CEO of Ezee e-cigarettes. I am 57 years, married (for 28 years), two sons and living in a house just outside Copenhagen, Denmark. My partners and I all have a joy and pride in Ezee e-cigarettes. From the quality of the products, to the design of packages and websites, contact you as a customer and for the delivery. We are doing our very best but maybe things can be better? If you have anything at all, and I mean anything, you are more than welcome to send me a mail to my personal address.
Jes B. Jepsen
Founder and CEO
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