Shipping and delivery information of Ezee e-cigarettes (updated 31st March 2021)

Please read the information carefully:

SHIPPING INFORMATION

Important for US customers(for customers outside the US, please see further down):

Due to recent regulatory changes regarding the transportation of e-Cigarettes, Ezee Trading will change the way of shipping to the US from today and until further notice.

We can now only ship to USA with USPS delivery. Therefore we are restricted to only ship two batteries in a package. If you have ordered for example 4 Ezee Puff, this means it will be shipped in two packages. 

Therefore do we have to limit each order on Ezee disposable to maximum 10 and a fix delivery fee. 

Currently USPS delivery is only 7-12 working days to the US, but this is of course depending on the impact from the corona-crisis.

All other products are with no maximum.

You can place your order here.

Should you experience issues with the payment, please email Christian here and we might be able to arrange for payment over the phone.

Thank you.

Please don't enter P.O. Box and similar addresses with your order. We ship only to street addresses.

Shipping prices:

USA:
Orders below $79.99 - shipping with normal post: $14.95 (except disposable)
Orders between $80.00 and $119.99 - shipping with normal post: $4.95 (except disposable)
Orders abowe $120.00: free shipping with normal post.
Option for express shipping no longer available to the US.

Canada, Europe:
Orders below $79.99 - shipping: $14.95
Orders between $80.00 and $119.99 - shipping : $4.95
Orders abowe $120.00: free shipping.
Option for express shipping: $12.95.

All other countries:
Orders below $79.99 - shipping : $24.95
Orders between $80.00 and $149.99 - shipping : : $14.95
Orders abowe $150.00 - shipping : $4.95
Option for express shipping: $12.95.

Some countries may not be supported, but please contact us if so, to arrange a shipping price.

Shipping with couriers:
We use DHL/UPS when available. There are restrictions on shipping batteries to some countries, which means your order might be shipped with courier and normal post. If shipping not possible, your order will be cancel and your payment refunded.
Delivery time USA and Canada: 3 to 6 working days.
Delivery time Australia: 6 to 9 working days.
Delivery time Israel: 4 to 5 working days.
Delivery time Japan: 4 to 5 working days.
Delivery time Europe: 2 to 4 working days.
Delivery time all other countries: 3 to 8 working days.

Express shipping:
Delivery time USA and Canada: 1 to 4 working days.
Delivery time Australia: 3 to 6 working days.
Delivery time Israel: 2 to 4 working days.
Delivery time Japan: 2 to 4 working days.
Delivery time Europe: 1 to 2 working days.
Delivery time all other countries: 1 to 4 working days.

All delivery times are estimated and depending on destinations, with the caveat of delays caused by the global corona-crises. We will let you know in advance if there are any problems shipping to your country.

3D SECURE

LOYALTY PROGRAM
You will earn points on every purchase above $100 on our website. Each point equals $1 and can be spend on future purchases. When you reach the limit of $100 , you will of course get points for the full amount. You can see your points in your shopping cart before check-out. Remark: To collect the points you have to registrer a account with username and password, so our system automatically can calculate and save the points for you. If you do not registrer an account, Ezee e-cigarettes can not be held responsible for your points. The loyalty program can be discontinued or changed without any notice, but the balance will remain until used.

PRODUCTS ON STOCK (UPDATED 13th January 2021)
All products are available.

PURCHASE- AND COMMUNICATION (very important):
After ordering, our system will instantly send the invoice to the email address entered during checkout. If you do not receive the invoice in your inbox, please look in the spam folder.  The sender of the invoice is sales@ezee-e.com so look for that address. We react to all incoming messages from our website and direct mail, and reply within hours, even in weekends.  (Remark that we are on Copenhagen time). This reply will come from one of our personal mails, ending on @ezee-e.dk. Again if the reply do not land in your mailbox please look in the spam folder.  It is of course always better to "white list" @ezee-e.com & @ezee-e.dk in your mail client.

EZEE E-CIGARETTES
We are a small company founded and based in Denmark. The Ezee e-cigarettes brand belong to us, and we do only sell in our own name. We strongly believe that it even with online business, customers should know with whom they are doing business with.  And high and personal service are important, both for the buyer and seller.

My name is Jes, and I am the founder and CEO of Ezee e-cigarettes. I am 57 years, married (for 28 years), two sons and living in a house just outside Copenhagen, Denmark.  My partners and I all have a joy and pride in Ezee e-cigarettes. From the quality of the products, to the design of packages and websites. For delivery information and being in contact with you as a customer. We are doing our very best but maybe things can be better? If you have anything to say at all, and I mean anything, you are more than welcome to send me a mail to my personal address.


Best regards
Ezee e-cigarettes

Jes B. Jepsen
Founder and CEO

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