Shipping and delivery information of Ezee e-cigarettes (updated 2nd October 2020)

Please take time to read below:

SHIPPING INFORMATION

Please don't enter P.O. Box and similar addresses with your order. We ship only to street addresses.

Shipping prices:

USA:
Orders below $49.95: standard shipping: $4.49. 
Orders above $49.95: free standard shipping.
Orders abowe $120.00: free express shipping (UPS/DHL).
Option for express shipping (UPS/DHL) for orders below $120: $12.95.

All other countries:
Orders below $99.95: standard shipping: $15.95.
Orders above $99.95: free standard shipping.
Orders abowe $120.00: free express shipping (UPS/DHL) when available.
Option for express shipping (UPS/DHL): $12.95.

Standard shipping: We use tracked national mail service when available. There are restrictions on shipping batteries, which means your order might be shipped in several packages.
Delivery time USA and Canada: 8 to 12 working days.
Delivery time Australia: 14 to 21 working days.
Delivery time Israel: 4 to 6 working days.
Delivery time Japan: 4 to 6 working days.
Delivery time Europe: 2 to 6 working days.
Delivery time all other countries: 3 to 12 working days.

Express shipping: We use DHL or UPS depending on destination. 
Delivery time USA and Canada: 1 to 4 working days.
Delivery time Australia: 5 to 12 working days.
Delivery time Israel: 2 to 4 working days.
Delivery time Japan: 2 to 4 working days.
Delivery time Europe: 1 to 2 working days.
Delivery time all other countries: 2 to 8 working days.

All delivery times are estimated and depending on destinations, with the caveat of delays caused by the global corona-crises.

UPDATE: due to the corona-crisis we urge you to choose the "express shipping" option for the time being. We know this are more expensive, but this delivery type are more accurate these days. With a list price of minimum $26 and your part amount to $12.95, we are splitting this cost.

LOYALTY PROGRAM
You will earn points on every purchase above $100 on our website. Each point equals $1 and can be spend on future purchases. When you reach the limit of $100 , you will of course get points for the full amount. You can see your points in your shopping cart before check-out. Remark: To collect the points you have to registrer a account with username and password, so our system automatically can calculate and save the points for you. If you do not registrer an account, Ezee e-cigarettes can not be held responsible for your points. The loyalty program can be discontinued or changed without any notice, but the balance will remain until used.

PRODUCTS ON STOCK (UPDATED 2nd October)
Ezee Energy is out of stock. New stock arrive on 7th October 2020.

PURCHASE- AND COMMUNICATION (very important):
After ordering, our system will instantly send the invoice to the email address entered during checkout. If you do not receive the invoice in your inbox, please look in the spam folder.  The sender of the invoice is sales@ezee-e.com so look for that address. We react to all incoming messages from our website and direct mail, and reply within hours, even in weekends.  (Remark that we are on Copenhagen time). This reply will come from one of our personal mails, ending on @ezee-e.dk. Again if the reply do not land in your mailbox please look in the spam folder.  It is of course always better to "white list" @ezee-e.com & @ezee-e.dk in your mail client.

EZEE E-CIGARETTES
We are a small company founded and based in Denmark. The Ezee e-cigarettes brand belong to us, and we do only sell in our own name. We strongly believe that it even with online business, customers should know with whom they are doing business with.  And high and personal service are important, both for the buyer and seller.

My name is Jes, and I am the founder and CEO of Ezee e-cigarettes. I am 57 years, married (for 28 years), two sons and living in a house just outside Copenhagen, Denmark.  My partners and I all have a joy and pride in Ezee e-cigarettes. From the quality of the products, to the design of packages and websites. For delivery information and being in contact with you as a customer. We are doing our very best but maybe things can be better? If you have anything to say at all, and I mean anything, you are more than welcome to send me a mail to my personal address.


Best regards
Ezee e-cigarettes

Jes B. Jepsen
Founder and CEO

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