Using the following form, you can electronically withdraw from a contract concluded with us. By submitting the form, you declare your withdrawal. After receipt of your withdrawal declaration, you will promptly receive a confirmation from us by email. Use of the form serves exclusively to transmit your withdrawal declaration. Whether and to what extent a right of withdrawal exists is governed by the statutory provisions and will be reviewed independently thereof. In the event of cancellation, you will bear the direct costs of returning the goods.

Details of the consumer’s personal information

First and Last Name *

Street and house number

Postal code

City

Details for identification of the contract

Details for identification of the contract *

Order number / invoice number

Electronic means of communication

E-Mail *

Phone

Declaration of withdrawal

Declaration of withdrawal *

I hereby withdraw from the contract concluded by me.

* The marked fields must be filled in

Please write this code below::

Validation code:

 

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

Notice of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
• on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately.

Exercise of the right of withdrawal

To exercise your right of withdrawal, we provide you with an electronic withdrawal function (withdrawal form) on our website.
Using this withdrawal function, you can quickly and easily submit your withdrawal electronically. After receipt of your withdrawal declaration, you will promptly receive a confirmation from us by email.

Consequences of withdrawal

• You bear the direct costs of returning the goods.
  • Please note that refusing delivery or failing to collect a shipment does not automatically constitute a cancellation.
  • In the event of a return due to refusal of delivery or failure to collect, we may incur return shipping costs, which are automatically calculated by the shipping provider. In this case, we reserve the right to deduct the actual return shipping costs (return postage) from the refund, to the extent permitted by law.
  • For a proper cancellation, please use our electronic cancellation function.
• If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract.
• For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
• You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
• You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics, and functioning.
• For goods that cannot be reused or resold for hygienic reasons, this may in individual cases lead to a complete loss of value.
• For goods for which legally required tax stamps have been damaged or removed and which are therefore no longer marketable or resalable, this may in individual cases lead to a complete loss of value.

The right of withdrawal expires prematurely for contracts

• For the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed or damaged after delivery.
• Seals include in particular hygiene seals, protective packaging, and legally required tax stamps, provided these are damaged or removed when the product is opened or put into use.
• This applies in particular to products that are intended to come into contact with the mouth, such as mouthpieces, pods, cartridges, or comparable vape products. This also applies if the product was opened or used for testing purposes (e.g. taste, vapour production, draw resistance or personal preference).