Cancellation Policy

Right of Withdrawal

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)

You have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day

• on which you or a third party designated by you, who is not the carrier, have/has taken possession of the goods, provided you have ordered one or more items as part of a single order and these are delivered together;

• on which you or a third party designated by you, who is not the carrier, have/has taken possession of the last item, provided you have ordered multiple items as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement in a email. 

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs incurred if you selected a different type of delivery than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day we receive your notice of withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling beyond what is necessary to check the nature, characteristics, and functioning of the goods.

Exclusion or Expiry Reasons

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the consumer's personal needs;
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
• for the delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion but which can be delivered no earlier than 30 days after contract conclusion and whose current value depends on market fluctuations over which the seller has no influence;
• for the delivery of newspapers, magazines, or illustrated publications, except for subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery;
• for the delivery of goods which, due to their nature, have been inseparably mixed with other goods after delivery;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.